Operations Manager – Asenka Global

About Asenka Global

Asenka Global (AG) is a rapidly growing enterprise in healthcare & wellness, operating pharmacies, a shortlet hospital, and a healthcare consulting arm.

Role Summary

The Operations Manager will act as on-site General Manager for our 12-unit premium shortlet complex. The role covers guest experience, facility maintenance, staff management, and collaboration with the Marketing & Growth Lead to optimize occupancy and profitability.

What we're looking for

• Hospitality-driven: understands premium guest experience.
• Operationally strong: runs daily operations smoothly and independently.
• Financially aware: manages costs, inventory, and revenue.
• People-focused: supervises and motivates staff effectively.
• Detail-oriented: ensures cleanliness and unit readiness.
• Tech-comfortable: PMS, OTA, and digital tools proficiency.
• Customer-centric: resolves guest issues promptly and professionally.
• Organized & dependable: maintains schedules, reporting, and operations consistently.

Requirements / Qualifications

• 2–4 years hospitality or premium serviced apartment experience.
• Atleast one year in a supervisory or managerial role.
• Strong knowledge of facility management, inventory, and yield management.
• Leadership & team coordination skills.
• Reporting skills (Excel / Google Sheets).

Key Responsibilities

A. General Management & Operational Control

• Oversee operations of the 12-unit shortlet complex.
• Manage profitability, utilities, staffing, and cost efficiency.
• Handle bookings, ADR (Average Daily Rate), RevPAR (Revenue Per Available Room), and occupancy in collaboration with Marketing.
• Implement safety, security, and guest welfare protocols.

B. Guest Experience & Hospitality Excellence

• Ensure smooth check-in/check-out processes.
• Manage guest requests, complaints, and concierge support.
• Daily inspections of units, common areas, and amenities.
• Maintain premium brand service standards.

C. Staff & Facility Management

• Recruit, train, supervise housekeepers and attendants.
• Create staff schedules and ensure attendance/readiness.
• Oversee housekeeping, preventive maintenance, and repairs.
• Maintain inventory of linens, consumables, and supplies.

D. Sales, Documentation & Reporting

• Track occupancy, bookings, sales, revenue, and expenses.
• Prepare daily/weekly/monthly reports for CEO.
• Collaborate with Marketing on promotions and rate strategies.

E. Compliance & Standards

• Ensure adherence to hospitality, tax, and safety regulations.
• Maintain operational logs, inventory records, incident reports.
• Support audits and operational reviews.

Key Performance Indicators (KPIs)

• Financial & Occupancy: maintain occupancy, control costs, optimize ADR & RevPAR.
• Guest Experience: high ratings, positive reviews, zero recurring complaints.
• Operational Excellence: fast maintenance turnaround, high staff readiness, maintain facility quality & documentation.

Working Structure

• Reports to: CEO
• Works with: Marketing & Growth Lead, Maintenance Officers, Housekeepers & Bar/Pool Attendants, Finance, HR